A little help
with the next step.

Contact us

Email support@chef-it.app. Include what you were trying to do, what happened, your device and OS version, and the Chef-It version or TestFlight build number.

Do not send your password, sign-in tokens, private calendar link, payment details, or an entire recipe collection. If a screenshot helps, remove personal information first. Support is provided by AKH Software, LLC.

Testing a beta build

Chef-It is in development. If you have been invited to TestFlight, install the build available to your test group and follow the testing notes. TestFlight availability does not mean every feature or external service has completed release testing.

You can report a problem through TestFlight feedback or contact support. Include the steps that led to it and whether it happened online or offline. Keep a separate copy of any important source recipes and exports during beta testing.

Account access

Use the password-reset option on the sign-in screen if you have forgotten your password. If an expected verification or recovery email does not arrive, check your address and spam folder, then contact support.

The app normally connects to the Chef-It service. If you changed Server settings for a test environment, check the address supplied with your test instructions. Changing servers signs you out.

Offline use and pending edits

Previously loaded content can be available offline. New or changed items may remain in Settings → Pending edits for your selected household. Reconnect, review any conflicts, and deliberately send pending changes.

Signing out or changing servers removes local account copies and pending edits. Check that important changes have reached the server before doing either. An exported file saved elsewhere is not removed when you sign out.

Export or delete your account

Open Settings → Export account to review and export your account data. Use Collection transfer for supported recipe collection exports, including photos. Account exports do not embed photo bytes or credentials.

To delete your account, open Settings → Delete account. Review the households, enter your password, type the requested confirmation, and confirm deletion. If you are the only owner of a shared household, transfer ownership to another member first. Other members’ shared content is retained; the app identifies sole-member households that will be removed.

If you cannot sign in or need help with a privacy request, contact support@chef-it.app. Our privacy policy explains what deletion affects.

Calendars, connections, and shopping

Meal calendars use private subscription links. Refresh timing is controlled by the calendar app. Chef-It publishes meals and does not read personal events. Do not include a private subscription link in a support message.

Manage authorized apps in Settings → Sessions and connections. An external agent’s shopping capability depends on that agent and its permitted services. A shopping request or reported outcome is not proof of purchase, and receipt confirmation and pantry updates are separate steps.